CANCELLATION & REFUND POLICY

Introduction

Ligen Power, accessible at https://ligenpower.com, is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when using our website, purchasing our products, or interacting with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our website:

1.1 Personal Information

When you place an order or create an account, we may collect personal information such as:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (e.g., credit card details)

1.2 Non-Personal Information

We may collect non-personal information about your interaction with our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Time spent on our website

2. How We Use Your Information

We use the collected information to provide, maintain, and improve our services, including:

  • Processing orders and payments
  • Shipping products
  • Responding to customer inquiries
  • Providing customer support
  • Sending updates about your order or our products
  • Analyzing website usage to enhance user experience
  • Sending promotional offers and marketing communications (you can opt out at any time)

3. Sharing of Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

3.1 Service Providers

We may share your information with service providers who assist us with:

  • Payment processing
  • Shipping and logistics
  • Website hosting and maintenance
  • Marketing and analytics services

3.2 Legal Compliance

We may disclose your information if required to do so by law, in response to a court order, or in the good faith belief that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend the rights or property of Ligen Power
  • Prevent fraud or protect against illegal activities

4. Data Security

Ligen Power is committed to protecting your personal information. We use a variety of security measures, including encryption and secure servers, to ensure your data is safe from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and gather information about website traffic. Cookies are small text files stored on your device that help us recognize you when you return to our site.

You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of the website.

6. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and Ligen Power is not responsible for the practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights

You have the right to access, modify, or delete your personal information. To exercise these rights or opt-out of receiving marketing communications, please contact us at info@ligenpower.com. We will respond to your request in accordance with applicable laws.

8. Children’s Privacy

Ligen Power does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it from our records.

9. Changes to This Privacy Policy

Ligen Power reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

  • Email: info@ligenpower.com
  • Phone:  +91-9031086083
  • Address: Amossys Portable Power LLP, Room No:A & B, 1st Floor, Incubation Centre, Block-IV, Indian Institute of Technology, Patna, Amhara Road, BIHTA, 801106, Patna, Bihar