Refund Policy

Last Updated: January 2025

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition as when you received it
  • In the original packaging with all accessories and documentation
  • Returned within 7 days of delivery
  • Accompanied by proof of purchase (invoice or order number)

2. Return Process

To initiate a return:

  1. Contact our customer support team at support@ligenpower.com or call +91-9031086083
  2. Provide your order number and reason for return
  3. Receive return authorization and shipping instructions
  4. Ship the product to the address provided by our team

3. Refund Processing

Once we receive and inspect your returned item, we will:

  • Process your refund within 5-7 business days
  • Issue the refund to your original payment method
  • Send you an email confirmation once the refund is processed

Note: Shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or negligence
  • Items returned after the 7-day return period
  • Products without original packaging or missing accessories
  • Customized or personalized products
  • Digital products or downloadable content

5. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately within 48 hours of delivery
  • Provide photos or video evidence of the defect or damage
  • We will arrange for a replacement or full refund, including return shipping costs

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

7. Cancellation Policy

You may cancel your order before it is shipped. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy. To cancel an order, contact us at support@ligenpower.com with your order number.

8. Late or Missing Refunds

If you haven't received your refund within 10 business days after we've processed it:

  • Check your bank account or credit card statement
  • Contact your bank or credit card company (processing may take additional time)
  • If still not received, contact us at support@ligenpower.com

9. Contact Information

For any questions regarding returns or refunds, please contact us at:

Email: info@ligenpower.com
Phone: +91-9031086082
Address: Amossys Portable Power LLP, Shed No-B4-05(FF), B4-06(FF), B4-07(FF) & B4-08(FF), BIADA Industrial Area, Sikandarpur, Bihta, Patna, Bihar - 801103