CANCELLATION & REFUND POLICY

Introduction

At Ligen Power, we are committed to ensuring customer satisfaction. This Cancellation & Refund Policy outlines the conditions under which you can cancel an order and request a refund for purchases made via our website https://ligenpower.com. Please read the following policy carefully before making any purchase.

1. Order Cancellation

1.1 Cancellation Before Shipment

– If you wish to cancel your order, you may do so before it has been shipped. To initiate a cancellation, contact our customer support at info@ligenpower.com or call +91-9031086083.
– Upon successful cancellation, a full refund will be processed, and you will receive a confirmation via email.

1.2 Cancellation After Shipment

– Orders that have already been shipped cannot be canceled. In such cases, you may proceed with a return once the product is delivered, as per the terms outlined in our Return Policy.

2. Return Policy

2.1 Eligibility for Returns

– Products are eligible for return if:
– They are unused, undamaged, and in their original packaging.
– The return request is initiated within 14 days of receiving the product.

2.2 How to Initiate a Return

– To request a return, please contact our customer support team at [info@ligenpower.com] or call +91-9031086083 with your order details. Our team will guide you through the return process.

2.3 Return Shipping

– Customers are responsible for shipping costs for returning the product, unless the product is defective or damaged upon arrival. We recommend using a trackable shipping method to ensure that the product is safely returned.

3. Refund Policy

3.1 Refund Process

– Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed within 7-10 business days, and the amount will be credited back to your original payment method.

3.2 Partial Refunds

– Partial refunds may be granted if:
– The product is returned after the 14-day window, but still within a reasonable period.
– The product shows signs of use or wear but is otherwise in acceptable condition for resale.

3.3 Non-Refundable Items

– Custom-made or special-order products are not eligible for refunds unless they are defective or damaged.
– Shipping charges are non-refundable unless the product is returned due to defects or damage caused during shipping.

4. Damaged or Defective Products

– If you receive a defective or damaged product, please contact us immediately at info@ligenpower.com. We will arrange for a replacement or a full refund, including any shipping costs, at no additional charge to you.

5. Contact Us

For any questions related to cancellations, returns, or refunds, please reach out to our support team:
– Email: info@ligenpower.com
– Phone: +91-9031086083